National Child Helpline Training Manual
In December 2015- March 2016, we participated in the development of National Child Helpline Training manual. The consultancy was awarded by CSEMA organization in collaboration with the Ministry of Health, Community Development, Gender, Elders and Children
This National Child Helpline Training Manual and its User Guide aims to provide guidance on child helpline to counselors at the National Child Helpline call centres. The Training manual provides a foundation for understanding child maltreatment. It also shows the roles and responsibilities of various practitioners in its prevention, identification, investigation, assessment, and treatment. The manual serves as a valuable resource for building knowledge, promoting effective practices, and enhancing community collaboration.